Q: Why isn’t my username working?
A: Your username is typically your email address. If you have
more than one email address, try each. You can also use the “Forgot
Your Password?” link to send a reset email to your email address. If
you’re still having trouble, contact your council’s Customer Care team.
Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from
email@example.com, so please make sure it’s added to
your safe senders list. If you requested the reset email before
marking our email address as safe, check your spam folder. If you’re
still not receiving the email, contact your council’s Customer Care
team to verify that your username/email address is correct.
Q: How do I reset my password when I no longer have access to the
email address associated with my account?
A: Your council’s Customer Care team can easily change your
username/email address without requiring you to recreate your account.