Updated July 6, 2020
How do I place an order with GSSD? Call the shop Tuesday-Thursday 10 a.m.-3 p.m. or email firstname.lastname@example.org. We are accepting email order requests 24/7. We will contact you by phone the following Tuesday through Thursday between 10 a.m. and 3 p.m. to complete and confirm your order. Do not include credit card information in your email. Payment will be taken over the phone.
How often is GSSD processing orders? We are processing orders and payments Tuesday through Thursday from 10 a.m. to 3 p.m.
What forms of payment are you accepting? At this time, we are only accepting credit card purchases over the phone. No cash, checks will be accepted on site.
How do I schedule my pickup? You will receive a confirmation email with a link to our scheduler. Select your 15 minute time slot and you will receive an email confirmation.
How do I let you know that I have arrived? You will text ARRIVED WITH YOUR NAME to 619-610-0760.
What days are pickups available? Wednesday from 9:45 a.m.-noon and Thursdays from noon-3 p.m.
Can I pick up from any of the three locations? Not yet! As of now, pickups will be at the Balboa Campus only.
Can I apply Cookie Bucks to my order? As of now we are not accepting Cookie Bucks as a form of payment. For more information please reach out to email@example.com.
Can I pay for my order at the time of pickup? No. As of right now we are only accepting credit card payments via phone confirmation.
Can I do an exchange at the time of pickup? No. As of now to continue with the health and safety of our staff we will not be accepting exchanges or returns. Our exchange and refund timelines are under review for once we return to in-person transactions.
Are there shipping options available? Yes! Shipping fees will vary and processed on Tuesdays.
Can I still place an order for fun patches? Yes! You can view the Advantage Emblem Catalog. Email firstname.lastname@example.org to see the availability and to place your order of the patch.
What if I need to reschedule my pickup time? Please text or call us at 619-610-0760 to reschedule. You can also email email@example.com.