Frequently Asked Questions about Online Membership Registration
Who cannot register online for membership?
New lifetime memberships for graduating seniors, memberships requesting financial aid (new Girl Scout members ONLY), and memberships which will be paid for by cash, check, or San Diego council cookie bucks. These members may submit paper forms to their Service Unit registrar or membership support staff.
What are the benefits for parent/guardian to re-register online?
It is quick, easy, and convenient. Credit and debit card information is processed in a secure transaction. It provides council with accurate spelling and contact information. Helps to reduce paper use, mailing costs, and be more environmentally friendly.
What are the benefits for troop leaders when re-registration is done online by parent/guardian?
No more collecting forms or money from parents. No more driving the forms to the Service Unit registrar's house. No more completing dues summaries.Troop leaders will have access to troop information and be able to email parents, print rosters, update troop member contact information, as well as meeting information, all from the troop management access.My Troop FAQs
How will currently registered members re-new online?
Registered parents/guardians will be able to access their girl's account to renew her membership. Registered adults will also be able to access their own accounts and renew online.My Family FAQs
Is a parent/guardian signature required for online membership registration?
No. The online purchase of a Girl Scout membership by a parent/guardian replaces the need for a signature.
How do I pay for an online membership?
Easy, payment can be made using a credit or debit card.
Why does the Council need my email address?
Email address is needed to authentic account when creating a username and password. Email address is also needed for essential communications such as event registration confirmation, council updates and news, and information from service unit and troop leader. Troop leaders are able to communicate with their troop members via email through their access to troop management. Girl Scouts San Diego is committed to respecting the privacy of its members. We do not sell or trade membership lists, contact information, or any other personal data about our members for any reason.
When will I receive a membership card?
Members will be able to print a membership card (view example) when they complete their online registration. Girl Scouts USA no longer prints and mails membership cards due to cost.
What types of transactions must be done by Council for membership registration?
Lifetime memberships for girls graduating grade 12 must be processed by Council and be submitted via a paper form by September 1st of graduation year.Troop Transfers must be done by Council. Current/new troop information must be submitted to the Service Unit registrar to start this process.Requests for financial assistance (Opportunity Fund) for membership must be processed by Council. Membership registration form and Opportunity Fund application must be submitted at the same time.
A girl in my troop wants to re-register but is transferring to a different troop, can she still re-register online?
Yes, this is done in a two-part process. She can re-register online, which will place her into the current troop. She can then be transferred into her new troop by the Council once the current/new troop information is submitted to the Service Unit registrar.
What is Personify?
Personify is a Customer Relationship Management (CRM) software purchased by GSUSA for all Councils to use, free of charge. It is hosted, maintained, and supported by TMA Resources, Inc. and has been configured by GSUSA and Councils for Girl Scout use. All membership and customer information is stored in Personify.
Why am I called a customer in Personify? I am a member of Girl Scouts.
The Personify program refers to every individual in the database as a "customer." In Personify, the term "customer" is used to refer to both members (registered girls/adults, and lifetime members) and to non-members (parents, guardians, and emergency contacts). At Girl Scouts we will still refer to members and non-members in the same way we always have-the term "customer" will only show up when using Personify.
Who will have access to girl/adult and parent/guardian information in Personify?
Parents/guardians will only have access to their girls' and family information.Registered adults will only have access to their personal information.Troop leaders will only have access to members registered in their troop. Troop leaders who lead more than one troop will be able to access both troops.Council staff has access to various types of information in Personify depending on their job duties.Credit and debit card information is NOT stored in Personify.
How do I register if I do not want to do it online?
No problem, just complete a membership registration form and submit it to your troop leader, who submits it to the Service Unit registrar, who then submits it to the Council office. Paper registrations will take approximately 3-4 weeks to appear in the system.