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Cookie Chat

for Troop Cookie Managers

In this issue:

  • The cookies are coming!
  • Delivery day 
  • Parent/guardian distribution
  • Cookie Cupboards
  • Walkabouts and Standabouts
  • FAQs


The cookies are coming!

The cookie program begins this Sunday, February 2 at 9:00 a.m.


Delivery day 

Delivery day is THIS Saturday, Feb. 1. (page 37)

If your troop did not place an initial order, you may disregard this section as it does not apply to your troop. 

Plan ahead!

  • Print your delivery confirmation from eBudde.
  • For safety reasons, children and pets are NOT allowed at the warehouse.
  • Set a location and assign times for parents/guardians to pick up cookies from you after your warehouse pickup.

 Delivery day checklist

  • Be on time!
  • Please be patient and courteous with your service unit volunteers at the warehouse.
  • Bring your printed eBudde delivery confirmation; it lists the exact amounts you are to receive.
  • Count all cookies before signing for them.
  • Do not accept damaged cases; exchange them right away at the warehouse.
  • Pick up your troop delivery packet, which contains your girl order cards.
  • If applicable, pick up the troop booth sign reward.

Following warehouse pickup

  • Remove cookies from cars IMMEDIATELY - many are chocolate and will melt.
  • Separate cookies by girl prior to distribution.


Parent/guardian distribution

Follow these tips for smooth distribution! (page 37)

  • Be cautious as to how many cookies are picked up at one time by a parent/guardian.
  • TCM and parent/guardian should count cookies together and complete a receipt.
  • Distribute order cards - fill in due dates and your contact information.


Cookie cupboards

TCMs may begin accessing the cupboard website on Thursday, Jan. 30 in order to place orders for pickup at the cookie cupboards on Monday, Feb. 3. (page 46)

  • Beginning Monday, Feb. 3: Orders/exchanges must be in full cases, of the same variety (i.e. 12 Thin Mints, 12 Tagalongs).
  • If your troop missed placing the initial order, we recommend placing your starting inventory order with a WAREHOUSE cupboard as they are more equipped to fulfill large orders.
  • Tuesday, Feb. 18 - Sunday, Mar. 9: Orders/exchanges may be in mixed cases, of mixed varieties (i.e. 8 Do-si-dos and 4 Samoas = 12 boxes).
  • Damages may be exchanged at any time.
  • All exchanges are at the discretion of the cupboard manager and are based on their available inventory.
  • Check cupboard schedules online to verify cupboard availability and instructions.
  • Keep cupboard receipts in a safe place to be used in reconciling transactions at the end of the sale.


Walkabouts and Standabouts

Need a little inspiration for those cookie mobiles and cookie stands? Check out our Cookie Crafts and Activities board over on Pinterest. Remember, walkabouts and standabouts are permitted throughout the entire duration of the sale. See page 10 for details.  



Q. When will I be able to access the cupboard website? 

A. The cupboard website will be live and accessible on Thursday, Jan. 30. A map with all cupboard locations is located here.


Q. What if I missed the Jan. 17 deadline to place an initial order?

A. Don't worry! All orders placed after January 17 will be made through the cookie cupboard system and can be picked up beginning Feb. 3. We recommend that you place these large starting inventory orders with a WAREHOUSE cupboard as they are more equipped to fulfill large orders. (pg. 46)


Q. What if I missed the Jan. 17 deadline to submit my troop's banking information in eBudde?

A. Immediately contact to resolve this issue in order be able to pick up your cookies on delivery day.


Q. May we use Facebook, Twitter and other social media sites to post about cookies?

A. Girls may e-mail, text message, and use Cookie Club to inform and take orders from family/friends/former customers. Girls 13 years or older may also use social networking sites such as Facebook and Twitter to promote sales (they must follow Girl Scouts San Diego and GSUSA guidelines, found at 

  • Girls may not send blast emails, post online ads, post on Facebook groups, or on any websites that are open to the public or collect payment online, such as Craigslist, eBay, or PayPal.

Q. Which cookies contain nuts? 

A. Please view the 2014 Food Allergens Guide.


Q. What if I see a troop/girl(s) violating policies? 

A. In the event that a disregard of policy is observed, assume good intent as mistakes happen to everyone. Simply ask (politely and respectfully) for the girl's name and/or troop number and share it with your SUCC and/or the Product Sales team via No further action should be taken by the reporting party - troops/parents should not attempt to resolve the issue themselves nor harass any other girls/adults. Please remember to be honest and fair, friendly and helpful, considerate and caring, respectful of others, and a sister to every Girl Scout.



Thank you!



The Product Sales Team

Girl Scouts San Diego 


Quick links

Girl Scouts San Diego 


 Cookie program resources




Cookie Club


VIP eTraining


Little Brownie Bakers 




Page numbers

All page numbers referenced throughout Cookie Chat refer to the 2014 Troop Cookie Manager Handbook unless otherwise noted. The username is "GSSD" and the password is "TCM2014". 


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Upcoming dates

Tuesday, Jan. 28

Military/older girl booth lottery round 2


Wednesday, Jan. 29

Military/older girl booth lottery round 3


Saturday, Feb. 1

Delivery day: Cookie warehouse pickup; distribute cookies to families.


Sunday, Feb. 2 - 9 a.m. Cookie program begins; girls may begin sending emails through Cookie Club.


Monday, Feb. 3  

Cookie Cupboards open; booth sites become viewable in eBudde Booth Scheduler 







Cookie Program 

 The Girl Scout Cookie Program is the largest girl-led business in the country and generates immeasurable benefits for girls, their councils, and their communities.  Girls set cookie sales goals to support their chosen activities, to fund community service/leadership projects, to attend camp, and to travel.


Through the Girl Scout Cookie Program, girls develop five essential skills: goal setting, decision making, money management, people skills and business ethics.


Cookie Chat archive

Want to re-read a previous edition of Cookie Chat without digging through your email inbox? Visit the Cookie Chat archive.



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